2019 Conference Agenda & Presentations

All sessions are scheduled in Eastern Daylight Time (UTC−04:00)


8:15am - 8:45am: Continental Breakfast / Conference Packet Pickup (Atrium)


8:30-8:45: Speakers' Meeting (Redbud)


8:45am - 9:00am: Welcoming Remarks (Redbud)


9:00am - 10:00am: Keynote Address (Redbud)

More Than Things - Angela Galvan, Electronic Resources Manager, Brown University Library [slides]

The often invisible labor of serials, technical services, metadata, and electronic resources workers sits in the space between required and preferred; assessment and surveillance. Although libraries and information workers did not explicitly create the systems many of us live in, we are responsible for their everyday functioning.

How can we help our colleagues understand outreach component of this work? How do we responsibly confront power in our systems--which often miscalculates the necessity of care in favor of the shiny? What does it mean to honor expertise behind the scenes, and how might we gain agency in our systems once more?

In many ways the narratives from technical services to the library are centered in objects: item counts, COUNTER stats, door counts, discovery, and other transactional data. And yet, we are stewards and maintainers, innovators and storytellers of the countless ways these objects are experienced.


10:00am - 10:45am: ​Sponsor Networking (Atrium)


10:45am - 11:30am: Concurrent Session One

1A. Concurrent Session (Redbud)

Convergent Evolution of Innovative Teams in Technical Services - Kristina Spurgin, UNC-Chapel Hill, Jacquie Samples, Duke University Libraries & Sonoe Nakasone, North Carolina State University [slides]

In recent years, each of our libraries formed a new team in response to the increasing need to repurpose and reuse data and metadata in and across domains, systems, and environments in new ways. As the leaders of these teams, we will:

  • describe our teams: their development and our responsibilities
  • discuss similarities and differences across our teams
  • share communication strategies, lessons, and opportunities we've learned thus far

1B. Concurrent Session (Dogwood A)

The Triumvirate: Effective Communication across Publisher, Library, and Discovery Channels - Abigail Wickes, Oxford University Press & Beth Bernhardt, UNC-Greensboro [slides]

When a problem arises with content access, it's difficult to know if troubleshooting should begin with the publisher or the discovery service, or if these two vendors are able to communicate with one another. Establishing discovery points of contact has been a rising trend in publishing. Abigail Wickes, Senior Analyst for Library & Discovery Information at Oxford University Press, shares her experience in this role over the last three years. Beth Bernhardt, Assistant Dean for Collection Management and Technical Services at UNC-Greensboro, shares her perspective on library, publisher, and discovery service communication breakdowns and successes.

1C. Concurrent Session  (Dogwood B)

No Mind-Reading Necessary: Conducting Evidence-Based Electronic Resource Marketing and Outreach Using Market Research Assessment - Kate Hill, UNC-Greensboro [slides]

With electronic resources occupying larger amounts of the collections budget, librarians need evidence-based market research to ensure these resources find their audience. This presentation aims to help librarians do just that through sharing, step-by-step, how UNC-Greensboro created a market research program via collaboration across three departments (technical services, reference, and IT). It also details how we made concrete changes to the library’s marketing and outreach programs to better promote electronic resources to faculty and students as a whole.

1D. Concurrent Session (Wintergreen)

The Serialist’s Mentee: Commitment, Communication, Collaboration - Mandy Hurt & Jianying Shou, Duke University Libraries [slides]

In the face of shrinking budgets, shrinking technical services departments, and the profession-wide commitment to recruiting librarians at an earlier stage in their career, the nature of mentorship has also had to change. Mentors have to focus more on the training aspect of said relationships than perhaps they did in the past, in order to create a fully autonomous colleague. In this presentation, we will share our experiences and challenges faced as mentor and mentee. We hope our reflections will benefit library school students and newly hired librarians.


11:45am - 12:30pm: Concurrent Session Two

2A. Concurrent Session (Dogwood A)

The Hard Task of Soft Skills: Project Management for the Materials Review Process - Kurt Blythe & Jennifer Solomon, UNC-Chapel Hill [slides]

UNC-Chapel Hill Libraries has incorporated project management strategies into the annual review process for serials and other resources. This approach was implemented iteratively following several staffing and organizational changes, in combination with the need to respond to budget constraints. In this presentation, we will discuss how we (as outsiders to previous collection reviews), collaboratively served as Project Managers for the 2018 review, what has changed for the 2019 process in terms of scope and timeline, and our goals for a sustainable review strategy for 2020 and beyond.

2B. Lightning Talks (Dogwood B)

  1. Strategies for Starting a Job after It's Been Vacant for a Year - Sarah Mueth, UNC-Wilmington [slides]
  2. Questions from Newbies: Facilitating Communication and Professional Development - Heidi Tebbe, North Carolina State University [slides]
  3. Seven Tricks for Helping Your Emails Get Read: Advice from NC LIVE - Claire Leverett, NC LIVE [slides]
  4. Tips for Teaching Effective Library Instruction and Information Literacy to First Generation Students, Non-Traditional Students, and English as a Second Language Students - Dwain Teague, North Carolina Wesleyan College [slides]

2C. Concurrent Session (Wintergreen)

The Art of the Win-Win Deal - Rob Ross, NC LIVE [slides]

Everybody says that the best deals are win-win, but it’s rare to hear anyone talk about how to strike such deals. This session will present the dynamics of negotiation from the perspectives of both the vendor and the library, and suggest some practical tips on how to forge win-win deals. The presenter will share examples from his experiences working for a vendor as well as for a library consortium. There will be plenty of time for the audience to present their own scenarios and ask questions.

2D. Concurrent Session (Redbud)

A Whirlwind of Change Data: How Libraries and Vendors Translate Data into Discovery and Access - Denise Branch, Virginia Commonwealth University, Jodie Upton, EBSCO & Dave Hovenden, Ex Libris [slides]

Libraries and vendors share change data to ensure successful discovery and access for users. Change data has increased dramatically and affected data communication causing barriers to access. Serials data used to be simple; there were new, ceased, and title changes. Data was efficiently exchanged. Now data is complex and difficult to communicate in the digital library age. There is transferring, launching, converting, moving, and takeover data. This presentation will discuss the challenges of change data and the ways libraries and vendors are teaming up to calm the whirlwind of change.


12:30pm - 1:45pm: Lunch (Trillium)


1:45pm - 2:30pm: Concurrent Session Three

3A. Lightning Talks (Dogwood A)

  1. Connecting the Dots: Using Discovery to Improve Access to Information - Beverly D. Charlot, Delaware State University [slides]
  2. ORCID Popups: Starting Small to Disseminate at Large - Lynnee Argabright, UNC-Chapel Hill [slides]
  3. Explore and Analyze Chat Reference Transcripts Specifically Relating to Acquisitions & Discovery - Dharini Baskaran & John Vickery, North Carolina State University [slides]

3B. CORAL User Group Meeting (Wintergreen)

Xiaoyan Song, North Carolina State University, Rebecca Deanne Tatterson, East Carolina University & Angela Dresselhaus, East Carolina University [Song's slides] [Tatterson & Dresselhaus's slides]

Join us for our first gathering for both prospective and active users of the CORAL electronic resources management system in North Carolina. Highlights will include update of the software and experiences shared by librarians from different libraries. The session will include time for attendees to share feedback and ask questions. This is an informal CORAL user group gathering.

3C. Concurrent Session (Dogwood B)

Shared Insights, Shared Collections - Whitney Jordan, Western Carolina University [slides]

As shared collections gain popularity in the library community, managing effective communication throughout the venture can prove challenging. Approval may be needed from multiple stakeholders, and ensuring everyone is on the same page is crucial for a collaborative project to move forward. Communication strategies will differ from project to project, but there are some tactics that may help when taking on a project of this nature. In this session, the Acquisitions Librarian from Western Carolina University will discuss her experience implementing a shared evidence based acquisition program with the Western North Carolina Library Network consortium.

3D. Concurrent Session (Redbud)

Understanding Researcher Needs and Raising the Profile of Library Research Support - Colin Nickels & Hilary Davis, North Carolina State University [slides]

Researchers expect little to no difficulty in discerning how their library can support their work. At the same time, librarians repeatedly find that researchers are unaware of what their library has to offer. We conducted a study to discover researchers’ unmet and unarticulated needs and to develop and pilot outreach strategies that provide an easy starting point for different types of researchers to discover relevant research assets provided by the libraries. In this presentation, we will share findings and discuss comparative results of interviews with librarians and researchers.


2:45pm - 3:45pm: Closing Session (Redbud)

The Conversation of Scholarship - Molly Keener, Director of Digital Initiatives & Scholarly Communication, Z. Smith Reynolds Library, Wake Forest University [slides]

At its core, scholarship is a long, threaded, multi-participant conversation. Scholars, students, librarians, and publishers all are engaged. There are side conversations addressing specific fields and larger conversations asking probing questions about the nature of scholarship as a whole.

Librarians’ contributions to the broader conversation have not always accounted for our side conversations, amongst ourselves or with other participants. Our choices in acquisitions, our choices in services, even our choices in library job titles and responsibilities signal and shape the scholarly conversation in ways that are often opaque. It is imperative that we openly acknowledge the influence and impact of our side conversations to ensure our full participation in the conversation of scholarship moving forward.


3:45pm - 4:00pm: Closing Remarks and Wrap-Up (Redbud)